FAQ
Which countries do you ship to?
We currently ship to customers in:
• 🇺🇸 United States
• 🇬🇧 United Kingdom
• 🇨🇦 Canada
We’re working to expand to more countries in the future.
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How long does shipping take?
Delivery times vary depending on the product and your location.
Typical delivery estimates are:
• United States: 2–5 business days for eligible products shipped from US warehouses.
• United Kingdom: 2–5 business days for eligible products shipped from UK warehouses.
• Canada: 3–7 business days for eligible products shipped from local or nearby warehouses.
Some products may require additional delivery time. The estimated shipping time will be shown before you complete your purchase.
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How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and a link to track your package.
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What payment methods do you accept?
We accept secure payments using:
• Visa
• Mastercard
• American Express
• Apple Pay (if available)
• Google Pay (if available)
• Other secure payment methods offered during checkout
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Can I return my order?
Yes. If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Items must be unused and in their original condition.
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What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We’ll review your request and work to resolve the issue promptly.
How do I contact Luminest?
Email us Luminestluminest7@gmail.com
Our customer support team usually responds within 24 hours on business days.