Help & Question

How long does shipping take?

Shipping times vary depending on your location. Once your order has been processed, you will receive tracking information so you can follow your delivery.

Where do you ship?

We currently ship to customers in the United States, Canada, and the United Kingdom.

How can I track my order?

Once your order is shipped, we will send you a tracking number by email. You can use this number to check your order status.

What payment methods do you accept?

We accept secure payment methods available at checkout, including card payments and other supported payment options.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to help before the order is processed.

What if my item arrives damaged?

If your item arrives damaged or has an issue, please contact our support team with details and photos so we can assist you.

Do you accept returns?

Yes. Please visit our Return Policy page for complete details about eligibility, timeframes, and the return process.

How do I contact Luminest™️?

If you have any questions or need assistance, please contact our support team through the Contact Us page. We are happy to help.